Bank

So, I'm looking for a new bank because I'm fed up with mine! Since changing my name they sent me out new debit cards and those came. Well, they never mentioned my pin numbers would be reset and it did not indicate that when I got the cards. So when I went to use them after activation, I couldn't since the only pin number I knew didn't work.

It wasn't until a week after I had the cards that I got the "temporary pins" in the mail. Well, I changed those right away and they said those would be "available for use" a couple days after.
Well, I went to go today weeks after I changed them back to something I would remember and it said wrong pin! How embarrassing to have to walk out of a store and not be able to pay for your purchase. I was at a store that only takes cash or debit cards.

So I went across the street to my bank and they said they couldn't tell me and there was no number I could call to get my pin. They had to mail it to my street address.

Why didn't they tell me when I went in to change my name this would happen and it would be so difficult to use my OWN money! The lady insisted I put in the wrong pin number because she had called asking about my account and it shows they were changed, but then said she can't give me or verify my pin. I'm sorry, but it's not hard to remember an anniversary date so NO I didn't put in the wrong pin. (Sorry still fuming cause it's embarassing to have to walk out of a store)....

I've been unhappy with customer service with this bank in the past. When we got married we also opened a joint account and they slapped a bunch of service charges on the account when they shouldn't have and I had to call and complain and then the refunded the money, but to the wrong account.

So, what bank do you use? I was thinking of using Chase bank because they have a ton of branches and I have my credit card through them and haven't had any problems. Please don't recommend Associated Bank because that is the one that I am getting away from. I'm looking for something that is more national and not local.